Introduction
Welcome to Cortiezsite! We are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help. Please read our return and refund policy carefully to understand your rights and obligations.
Returns
Eligibility for Returns
- Time Frame: You have 30 days from the date of receipt to return an item.
- Condition: To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging.
- Proof of Purchase: A receipt or proof of purchase is required to complete your return.
Non-Returnable Items
Certain types of goods are exempt from being returned:
- Gift cards
- Downloadable software products
- Some health and personal care items
Process for Returns
- Contact Us: Email our customer service at support@cortiezsite.com to initiate a return. Please include your order number and reason for return.
- Shipping: Once your return is approved, we will provide you with a return shipping label and instructions on how and where to send your package. Return shipping costs will be deducted from your refund.
- Inspection: After we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
Refunds
Refund Process
- Approval: If your return is approved, we will process your refund. A credit will automatically be applied to your original method of payment within a certain number of days.
- Partial Refunds: Items that are returned in poor condition, or have missing parts not due to our error, may be eligible for a partial refund at our discretion.
Late or Missing Refunds
If you haven’t received a refund yet:
- Check Your Account: First, check your bank account again.
- Contact Your Bank: It may take some time before your refund is officially posted.
- Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at support@cortiezsite.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, send us an email at support@cortiezsite.com and send your item to: [Insert Return Address].
Shipping Returns
To return your product, you should mail your product to: [Insert Return Address].
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
- Email: support@cortiezsite.com